Troubleshoot
Common issues on Magic Keys, you can fix it by following the troubleshooting guide.
Can't find your answer? Please visit Magic Keys FAQ's help desk to submit your issue.
IMPORTANT : Please read and follow the 'Installation Manual' PDF before troubleshooting
1. Why is my antivirus blocking Magic Keys app?
Your antivirus might complain about the app because Magic Keys are using low level OS API calls to read signals from the Magic Keypad. In case this happens you will have to add the app to the antivirus whitelist.
2. I notice that sometimes the first button I pressed does nothing?
This might happen the first time you launch the app or MT and it happens because we are using interprocess communication between the app and MT. If the connection is closed, a first button press is necessary to activate the communication channel.
Remember that a sound is played every time you press a keypad button.
3. Why when I type 0.5 in the input field but I get 5 as a result?
This depends on your Windows language and your keyboard locale. Try typing 0,5 (comma) and check if you get the right result.
4. When I change symbol on a chart the previous partial take profit and breakeven triggers disappeared?
Once these two triggers are set, you cannot change chart symbol or disable the EA otherwise they will not work anymore. The chart needs to stay open on that symbol.
5. Why did nothing happen when I pressed a button? [Metatrader]
First of all, check if you have the Magic Keys app open in the background and if you correctly configured the EA. Remember you should also have a chart selected (clicking on it triggers selection) so that the app knows where to send the keypad signal.
If nothing still happens, please check your firewall settings (we need interprocess communication); check your MT settings (DLL has to be allowed and live trading turned on); check the Experts and Journal tabs from the MT terminal window to see if there are any errors.
If it still does not work please contact Magic Keys support contact@magickeys.trade
6. The EA is not able to open trade on a live market? [Metatrader]
If the EA says it is unable to open a trade, then you have to check the Experts and Journal tabs from the MT terminal window to see what causes the error.
7. Why do I get an Invalid Fill error(Error 4756)? [Metatrader 5]
If you get this error, then you have to change the Order filling mode and Slippage parameters in the EA settings.
What you have to do is go to Parameter window (Shortcut Press F7 or Right click on the Chart --> Expert --> Properties --> Input Tab). Next, scroll to General section Order Filling Mode to select ORDER_FILLING_IOC or ORDER_ FILLING_FOK.
8. Why contract/lot sizes are not correctly calculated for some instrument classes?
Magic Keys has tested the software on Forex and Metals, and generalized the logic so that it works with any instrument class.
9. When I open trade from keypad I get a trade execution error? [Metatrader]
If the EA says it is unable to open a trade, then you have to check the Experts and Journal tabs from the MT terminal window to see what causes the error.